Conflict Management and Resolution Mastery
Introduction:
The Conflict Management and Resolution Mastery course is designed to equip participants with the knowledge, skills, and strategies necessary to effectively identify, address, and resolve conflicts in professional settings.
This intensive five-day program will explore the root causes of conflicts, communication techniques, negotiation strategies, and the development of peaceful resolutions.
Course Goals:
Upon completing this course, participants will be able to:
1- Understand the nature and types of conflicts
2- Identify common conflict triggers and root causes
3- Apply effective communication techniques to manage and de-escalate conflicts
4- Utilize negotiation and mediation skills to reach mutually acceptable resolutions
5- Create a conflict resolution action plan for their workplace
6- Foster a culture of open communication and conflict resolution
Course Structure:
Day 1: Understanding Conflict
- Introduction to Conflict Management
- Types and Stages of Conflict
- Causes and Consequences of Conflict in the Workplace
- Conflict Resolution Approaches
- Conflict Styles Assessment
- Group Exercise: Analyzing Conflict Scenarios
Day 2: Effective Communication in Conflict Management
- Active Listening Skills
- Nonverbal Communication in Conflict
- Empathetic Communication Techniques
- Assertive vs Aggressive Communication
- Managing Emotions During Conflict
- Role-Playing: Effective Communication in Conflict
Day 3: Negotiation and Mediation Skills
- Introduction to Negotiation
- Principled Negotiation (The Harvard Method)
- BATNA and ZOPA Concepts
- Mediation Process and Techniques
- Role of the Mediator
- Case Studies and Simulated Mediation Sessions
Day 4: Conflict Resolution Strategies
- Collaborative Problem-Solving
- Win-Win Conflict Resolution
- Conflict Resolution Models and Tools
- Building Trust in Conflict Resolution
- Dealing with Difficult Personalities
- Conflict Resolution Role-Play Exercises
Day 5: Implementing Conflict Management in the Workplace
- Developing a Conflict Resolution Action Plan
- Conflict Prevention Strategies
- Establishing a Conflict Resolution Team
- Conflict Resolution Policy and Procedures
- Creating a Culture of Open Communication
Price: £4500.00
Training Details
| Place | Start Date | End Date | Number of Days | Action |
|---|---|---|---|---|
| London | Sunday 8 December 2024 | Thursday 12 December 2024 | 5 days | |
| Edinburgh | Sunday 15 December 2024 | Thursday 19 December 2024 | 5 days | |
| London | Sunday 22 December 2024 | Thursday 26 December 2024 | 5 days | |
| London | Sunday 29 December 2024 | Friday 3 January 2025 | 6 days | |
| London | Sunday 5 January 2025 | Thursday 9 January 2025 | 5 days | |
| London | Sunday 12 January 2025 | Thursday 16 January 2025 | 5 days | |
| London | Sunday 19 January 2025 | Thursday 23 January 2025 | 5 days | |
| Frankfurt | Sunday 26 January 2025 | Thursday 30 January 2025 | 5 days | |
| Paris | Sunday 2 February 2025 | Thursday 6 February 2025 | 5 days | |
| Paris | Sunday 9 February 2025 | Thursday 13 February 2025 | 5 days | |
| Lisbon | Sunday 16 February 2025 | Thursday 20 February 2025 | 5 days | |
| Lisbon | Sunday 23 February 2025 | Thursday 27 February 2025 | 5 days | |
| Madrid | Sunday 2 March 2025 | Thursday 6 March 2025 | 5 days | |
| Madrid | Sunday 9 March 2025 | Thursday 13 March 2025 | 5 days | |
| Barcelona | Sunday 16 March 2025 | Thursday 20 March 2025 | 5 days | |
| Barcelona | Sunday 23 March 2025 | Thursday 27 March 2025 | 5 days | |
| Zurich | Sunday 30 March 2025 | Thursday 3 April 2025 | 5 days | |
| Zurich | Sunday 6 April 2025 | Thursday 10 April 2025 | 5 days |