Conflict Management and Resolution Mastery (GBMLM11667)
Description
Materials
Conflict Management and Resolution Mastery
Introduction:
The Conflict Management and Resolution Mastery course is designed to equip participants with the knowledge, skills, and strategies necessary to effectively identify, address, and resolve conflicts in professional settings.
This intensive five-day program will explore the root causes of conflicts, communication techniques, negotiation strategies, and the development of peaceful resolutions.
Course Goals:
Upon completing this course, participants will be able to:
1- Understand the nature and types of conflicts
2- Identify common conflict triggers and root causes
3- Apply effective communication techniques to manage and de-escalate conflicts
4- Utilize negotiation and mediation skills to reach mutually acceptable resolutions
5- Create a conflict resolution action plan for their workplace
6- Foster a culture of open communication and conflict resolution
Course Structure:
Day 1: Understanding Conflict
– Introduction to Conflict Management
– Types and Stages of Conflict
– Causes and Consequences of Conflict in the Workplace
– Conflict Resolution Approaches
– Conflict Styles Assessment
– Group Exercise: Analyzing Conflict Scenarios
Day 2: Effective Communication in Conflict Management
– Active Listening Skills
– Nonverbal Communication in Conflict
– Empathetic Communication Techniques
– Assertive vs Aggressive Communication
– Managing Emotions During Conflict
– Role-Playing: Effective Communication in Conflict
Day 3: Negotiation and Mediation Skills
– Introduction to Negotiation
– Principled Negotiation (The Harvard Method)
– BATNA and ZOPA Concepts
– Mediation Process and Techniques
– Role of the Mediator
– Case Studies and Simulated Mediation Sessions
Day 4: Conflict Resolution Strategies
– Collaborative Problem-Solving
– Win-Win Conflict Resolution
– Conflict Resolution Models and Tools
– Building Trust in Conflict Resolution
– Dealing with Difficult Personalities
– Conflict Resolution Role-Play Exercises
Day 5: Implementing Conflict Management in the Workplace
– Developing a Conflict Resolution Action Plan
– Conflict Prevention Strategies
– Establishing a Conflict Resolution Team
– Conflict Resolution Policy and Procedures
– Creating a Culture of Open Communication
Price: £4500.00
| Name | Type | Size | Download |
|---|
£4,500.00
Learn, Grow, Succeed — Start Here
Course Schedule
| Start Date | End Date | Venue | Register |
|---|---|---|---|
| January 5, 2025 | January 9, 2025 | London | Book Now |
| January 5, 2025 | January 9, 2025 | Berlin | Book Now |
| January 5, 2025 | January 9, 2025 | Paris | Book Now |
| January 5, 2025 | January 9, 2025 | Dubaï | Book Now |
| January 12, 2025 | January 16, 2025 | London | Book Now |
| January 12, 2025 | January 16, 2025 | Dusseldorf | Book Now |
| January 12, 2025 | January 16, 2025 | Cairo | Book Now |
| January 12, 2025 | January 16, 2025 | Istanbul | Book Now |
| January 19, 2025 | January 23, 2025 | Edinburgh | Book Now |
| January 19, 2025 | January 23, 2025 | Geneva | Book Now |
| January 19, 2025 | January 23, 2025 | Casablanca | Book Now |
| January 19, 2025 | January 23, 2025 | Kuala Lumpur | Book Now |
| January 26, 2025 | January 30, 2025 | London | Book Now |
| January 26, 2025 | January 30, 2025 | Zurich | Book Now |
| January 26, 2025 | January 30, 2025 | Durban | Book Now |
| January 26, 2025 | January 30, 2025 | Singapore | Book Now |
| February 2, 2025 | February 6, 2025 | London | Book Now |
| February 2, 2025 | February 6, 2025 | Barcelona | Book Now |
| February 2, 2025 | February 6, 2025 | Tunis | Book Now |
| February 2, 2025 | February 6, 2025 | Vienna | Book Now |
| February 9, 2025 | February 13, 2025 | Glasgow | Book Now |
| February 9, 2025 | February 13, 2025 | Munich | Book Now |
| February 9, 2025 | February 13, 2025 | Milan | Book Now |
| February 9, 2025 | February 13, 2025 | Amsterdam | Book Now |
| February 16, 2025 | February 20, 2025 | Manchester | Book Now |
| February 16, 2025 | February 20, 2025 | Brussels | Book Now |
| February 16, 2025 | February 20, 2025 | Copenhagen | Book Now |
| February 16, 2025 | February 20, 2025 | Monaco | Book Now |
| February 23, 2025 | February 27, 2025 | London | Book Now |
| February 23, 2025 | February 27, 2025 | Oslo | Book Now |
| February 23, 2025 | February 27, 2025 | Malaga | Book Now |
| February 23, 2025 | February 27, 2025 | Stockholm | Book Now |
| March 2, 2025 | March 6, 2025 | Madrid | Book Now |
| March 2, 2025 | March 6, 2025 | Paris | Book Now |
| March 2, 2025 | March 6, 2025 | Lisbonne | Book Now |
| March 2, 2025 | March 6, 2025 | New York | Book Now |
| March 9, 2025 | March 13, 2025 | Frankfurt | Book Now |
| March 9, 2025 | March 13, 2025 | Roma | Book Now |
| March 9, 2025 | March 13, 2025 | Algiers | Book Now |
| March 9, 2025 | March 13, 2025 | Washington | Book Now |
| March 16, 2025 | March 20, 2025 | London | Book Now |
| March 16, 2025 | March 20, 2025 | Berlin | Book Now |
| March 16, 2025 | March 20, 2025 | Paris | Book Now |
| March 16, 2025 | March 20, 2025 | Dubaï | Book Now |
| March 23, 2025 | March 27, 2025 | London | Book Now |
| March 23, 2025 | March 27, 2025 | Dusseldorf | Book Now |
| March 23, 2025 | March 27, 2025 | Cairo | Book Now |
| March 23, 2025 | March 27, 2025 | Istanbul | Book Now |
| March 30, 2025 | April 3, 2025 | Edinburgh | Book Now |
| March 30, 2025 | April 3, 2025 | Geneva | Book Now |
| March 30, 2025 | April 3, 2025 | Casablanca | Book Now |
| March 30, 2025 | April 3, 2025 | Book Now | |
| April 6, 2025 | April 10, 2025 | London | Book Now |
| April 6, 2025 | April 10, 2025 | Zurich | Book Now |
| April 6, 2025 | April 10, 2025 | Book Now | |
| April 13, 2025 | April 17, 2025 | London | Book Now |
| April 13, 2025 | April 17, 2025 | Barcelona | Book Now |
| April 13, 2025 | April 17, 2025 | Tunis | Book Now |
| April 13, 2025 | April 17, 2025 | Vienna | Book Now |
| April 20, 2025 | April 24, 2025 | Glasgow | Book Now |
| April 20, 2025 | April 24, 2025 | Munich | Book Now |
| April 20, 2025 | April 24, 2025 | Milan | Book Now |
| April 20, 2025 | April 24, 2025 | Amsterdam | Book Now |
| April 27, 2025 | May 1, 2025 | Manchester | Book Now |
| April 27, 2025 | May 1, 2025 | Brussels | Book Now |
| April 27, 2025 | May 1, 2025 | Copenhagen | Book Now |
| April 27, 2025 | May 1, 2025 | Monaco | Book Now |
| May 4, 2025 | May 8, 2025 | London | Book Now |
| May 4, 2025 | May 8, 2025 | Oslo | Book Now |
| May 4, 2025 | May 8, 2025 | Malaga | Book Now |
| May 4, 2025 | May 8, 2025 | Stockholm | Book Now |
| May 11, 2025 | May 15, 2025 | Madrid | Book Now |
| May 11, 2025 | May 15, 2025 | Paris | Book Now |
| May 11, 2025 | May 15, 2025 | Lisbonne | Book Now |
| May 11, 2025 | May 15, 2025 | Book Now | |
| May 18, 2025 | May 22, 2025 | Frankfurt | Book Now |
| May 18, 2025 | May 22, 2025 | Roma | Book Now |
| May 18, 2025 | May 22, 2025 | Algiers | Book Now |
| May 18, 2025 | May 22, 2025 | Book Now | |
| May 25, 2025 | May 29, 2025 | London | Book Now |
| May 25, 2025 | May 29, 2025 | Berlin | Book Now |
| May 25, 2025 | May 29, 2025 | Paris | Book Now |
| May 25, 2025 | May 29, 2025 | Dubaï | Book Now |
| June 1, 2025 | June 5, 2025 | London | Book Now |
| June 1, 2025 | June 5, 2025 | Dusseldorf | Book Now |
| June 1, 2025 | June 5, 2025 | Cairo | Book Now |
| June 1, 2025 | June 5, 2025 | Istanbul | Book Now |
| June 8, 2025 | June 12, 2025 | Edinburgh | Book Now |
| June 8, 2025 | June 12, 2025 | Geneva | Book Now |
| June 8, 2025 | June 12, 2025 | Casablanca | Book Now |
| June 8, 2025 | June 12, 2025 | Kuala Lumpur | Book Now |
| June 15, 2025 | June 19, 2025 | London | Book Now |
| June 15, 2025 | June 19, 2025 | Zurich | Book Now |
| June 15, 2025 | June 19, 2025 | Durban | Book Now |
| June 15, 2025 | June 19, 2025 | Singapore | Book Now |
| June 22, 2025 | June 26, 2025 | London | Book Now |
| June 22, 2025 | June 26, 2025 | Barcelona | Book Now |
| June 22, 2025 | June 26, 2025 | Tunis | Book Now |
| June 22, 2025 | June 26, 2025 | Vienna | Book Now |
| June 29, 2025 | July 3, 2025 | Glasgow | Book Now |
| June 29, 2025 | July 3, 2025 | Munich | Book Now |
| June 29, 2025 | July 3, 2025 | Milan | Book Now |
| June 29, 2025 | July 3, 2025 | Amsterdam | Book Now |
| July 6, 2025 | July 10, 2025 | Manchester | Book Now |
| July 6, 2025 | July 10, 2025 | Brussels | Book Now |
| July 6, 2025 | July 10, 2025 | Copenhagen | Book Now |
| July 6, 2025 | July 10, 2025 | Monaco | Book Now |
| July 13, 2025 | July 17, 2025 | London | Book Now |
| July 13, 2025 | July 17, 2025 | Oslo | Book Now |
| July 13, 2025 | July 17, 2025 | Malaga | Book Now |
| July 13, 2025 | July 17, 2025 | Stockholm | Book Now |
| July 20, 2025 | July 24, 2025 | Madrid | Book Now |
| July 20, 2025 | July 24, 2025 | Paris | Book Now |
| July 20, 2025 | July 24, 2025 | Lisbonne | Book Now |
| July 20, 2025 | July 24, 2025 | New York | Book Now |
| July 27, 2025 | July 31, 2025 | Frankfurt | Book Now |
| July 27, 2025 | July 31, 2025 | Roma | Book Now |
| July 27, 2025 | July 31, 2025 | Algiers | Book Now |
| July 27, 2025 | July 31, 2025 | Washington | Book Now |
| August 3, 2025 | August 7, 2025 | London | Book Now |
| August 3, 2025 | August 7, 2025 | Berlin | Book Now |
| August 3, 2025 | August 7, 2025 | Paris | Book Now |
| August 3, 2025 | August 7, 2025 | Dubaï | Book Now |
| August 10, 2025 | August 14, 2025 | London | Book Now |
| August 10, 2025 | August 14, 2025 | Paris | Book Now |
| August 10, 2025 | August 14, 2025 | Cairo | Book Now |
| August 10, 2025 | August 14, 2025 | Istanbul | Book Now |
| August 17, 2025 | August 21, 2025 | Edinburgh | Book Now |
| August 17, 2025 | August 21, 2025 | Paris | Book Now |
| August 17, 2025 | August 21, 2025 | Casablanca | Book Now |
| August 17, 2025 | August 21, 2025 | Dusseldorf | Book Now |
| August 24, 2025 | August 28, 2025 | London | Book Now |
| August 24, 2025 | August 28, 2025 | Zurich | Book Now |
| August 24, 2025 | August 28, 2025 | Paris | Book Now |
| August 31, 2025 | September 4, 2025 | London | Book Now |
| August 31, 2025 | September 4, 2025 | Barcelona | Book Now |
| August 31, 2025 | September 4, 2025 | Tunis | Book Now |
| August 31, 2025 | September 4, 2025 | Vienna | Book Now |
| September 7, 2025 | September 11, 2025 | Glasgow | Book Now |
| September 7, 2025 | September 11, 2025 | Munich | Book Now |
| September 7, 2025 | September 11, 2025 | Milan | Book Now |
| September 7, 2025 | September 11, 2025 | Amsterdam | Book Now |
| September 14, 2025 | September 18, 2025 | Manchester | Book Now |
| September 14, 2025 | September 18, 2025 | Brussels | Book Now |
| September 14, 2025 | September 18, 2025 | Copenhagen | Book Now |
| September 14, 2025 | September 18, 2025 | Monaco | Book Now |
| September 21, 2025 | September 25, 2025 | London | Book Now |
| September 21, 2025 | September 25, 2025 | Oslo | Book Now |
| September 21, 2025 | September 25, 2025 | Malaga | Book Now |
| September 21, 2025 | September 25, 2025 | Stockholm | Book Now |
| September 28, 2025 | October 2, 2025 | Madrid | Book Now |
| September 28, 2025 | October 2, 2025 | Paris | Book Now |
| September 28, 2025 | October 2, 2025 | Lisbonne | Book Now |
| September 28, 2025 | October 2, 2025 | Book Now | |
| October 5, 2025 | October 9, 2025 | Frankfurt | Book Now |
| October 5, 2025 | October 9, 2025 | Roma | Book Now |
| October 5, 2025 | October 9, 2025 | Algiers | Book Now |
| October 5, 2025 | October 9, 2025 | Book Now | |
| October 12, 2025 | October 16, 2025 | London | Book Now |
| October 12, 2025 | October 16, 2025 | Berlin | Book Now |
| October 12, 2025 | October 16, 2025 | Paris | Book Now |
| October 12, 2025 | October 16, 2025 | Dubaï | Book Now |
| October 19, 2025 | October 23, 2025 | London | Book Now |
| October 19, 2025 | October 23, 2025 | Dusseldorf | Book Now |
| October 19, 2025 | October 23, 2025 | Cairo | Book Now |
| October 19, 2025 | October 23, 2025 | Istanbul | Book Now |
| October 26, 2025 | October 30, 2025 | Edinburgh | Book Now |
| October 26, 2025 | October 30, 2025 | Geneva | Book Now |
| October 26, 2025 | October 30, 2025 | Casablanca | Book Now |
| October 26, 2025 | October 30, 2025 | Kuala Lumpur | Book Now |
| November 2, 2025 | November 6, 2025 | London | Book Now |
| November 2, 2025 | November 6, 2025 | Zurich | Book Now |
| November 2, 2025 | November 6, 2025 | Durban | Book Now |
| November 2, 2025 | November 6, 2025 | Singapore | Book Now |
| November 9, 2025 | November 13, 2025 | London | Book Now |
| November 9, 2025 | November 13, 2025 | Barcelona | Book Now |
| November 9, 2025 | November 13, 2025 | Tunis | Book Now |
| November 9, 2025 | November 13, 2025 | Vienna | Book Now |
| November 16, 2025 | November 20, 2025 | Glasgow | Book Now |
| November 16, 2025 | November 20, 2025 | Munich | Book Now |
| November 16, 2025 | November 20, 2025 | Milan | Book Now |
| November 16, 2025 | November 20, 2025 | Amsterdam | Book Now |
| November 23, 2025 | November 27, 2025 | Manchester | Book Now |
| November 23, 2025 | November 27, 2025 | Brussels | Book Now |
| November 23, 2025 | November 27, 2025 | Copenhagen | Book Now |
| November 23, 2025 | November 27, 2025 | Monaco | Book Now |
| November 30, 2025 | December 4, 2025 | London | Book Now |
| November 30, 2025 | December 4, 2025 | Oslo | Book Now |
| November 30, 2025 | December 4, 2025 | Malaga | Book Now |
| November 30, 2025 | December 4, 2025 | Stockholm | Book Now |
| December 7, 2025 | December 11, 2025 | Madrid | Book Now |
| December 7, 2025 | December 11, 2025 | Paris | Book Now |
| December 7, 2025 | December 11, 2025 | Lisbonne | Book Now |
| December 7, 2025 | December 11, 2025 | New York | Book Now |
| December 14, 2025 | December 18, 2025 | Frankfurt | Book Now |
| December 14, 2025 | December 18, 2025 | Roma | Book Now |
| December 14, 2025 | December 18, 2025 | Algiers | Book Now |
| December 14, 2025 | December 18, 2025 | Washington | Book Now |
| December 21, 2025 | December 25, 2025 | London | Book Now |
| December 21, 2025 | December 25, 2025 | Dusseldorf | Book Now |
| December 21, 2025 | December 25, 2025 | Cairo | Book Now |
| December 21, 2025 | December 25, 2025 | Istanbul | Book Now |
| December 27, 2025 | December 31, 2025 | London | Book Now |
| December 27, 2025 | December 31, 2025 | Berlin | Book Now |
| December 27, 2025 | December 31, 2025 | Paris | Book Now |
| December 27, 2025 | December 31, 2025 | Dubaï | Book Now |
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